Christmas Trading Hours

Stay smoke-free this holiday season by checking our Christmas trading schedule below. Ordering cut-off date for delivery by Christmas and dispensing suspention period.

Order processing and pharmacy dispensing

Order processing and pharmacy dispensing will be suspended between 22 December and 3 January. 

What does this mean? 

This means that orders placed on or after 22 December will be processed on 3 January.

To ensure shipping before Christmas, orders must be placed by 20 December 2022.

Medical Assessments

Our Medical team may still be available at reduced hours depending on the doctor's availability.

What does this mean? 

New and existing patients can apply for a prescription during the Christmas period. The review slots will be open in the booking portal if a doctor is available.

Please note: The order processing and pharmacy dispensing cut-off period applies for all orders placed between 22 December and 3 January, including patients who have obtained a script during the pharmacy dispensing suspension period.

Customer Service

Our customer service team will operate at reduced hours from 22 December to 3 January

What does this mean? 

It is still possible to speak to a friendly customer service representative; however, if you have questions regarding medical assessment bookings, order tracking, or orders placed on or after 22 December, you may be able to find the answer you are looking for by visiting our FAQs page or using Live Chat.

Can't find what you are looking for? Send an enquiry to, and we will be in touch as soon as possible.

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