General Information About Quit Hero

General

What is Quit Hero?

Quit Hero is a comprehensive Australian online medical service specialising in smoking cessation and nicotine addiction management. Through a secure digital platform, patients can access consultations with Australian-registered doctors, receive personalised treatment plans, and obtain electronic prescriptions for approved cessation therapies—including nicotine replacement products. Quit Hero’s integrated approach ensures nationwide accessibility, evidence-based care, and ongoing support for individuals committed to quitting smoking.

What pharmacies do you dispense from? 

We partner with Australian independent pharmacy, QuitMed, located in Queensland to dispense our products. 

Does Quit Hero own a pharmacy?

No, Quit Hero partners with a pharmacy to dispense their pharmaceutical products.

Does Quit Hero employ doctors?

No, Quit Hero partners with independent, AHPRA-registered Australian doctors who use our platform to consult with patients. All clinical decisions, including whether to issue a prescription, are made entirely at the doctor's independent discretion.

Where are your doctors based?

All of our doctors are registered and based in Australia.

What if I experience side effects? 

If you are experiencing a medical emergency, please contact your local emergency services immediately (dial 000 if in Australia).

Please report any adverse events to your doctor or pharmacist immediately. Pharmacists are required to report adverse events to the Therapeutic Goods Administration (TGA).

Do you offer Nicotine Pouch prescriptions?

No, we do not script or sell Nicotine Pouches here.

Do you sell Nicotine Pouch?

No, we do not script or sell Nicotine Pouches here.

I already have a nicotine prescription from another clinic — can I use Quit Hero's pharmacy?

Yes — Quit Hero accepts valid prescriptions issued by other Australian clinics and doctors, not only those issued by Quit Hero's own medical team. If you have an existing eScript for nicotine therapy, you can create a patient account on the Quit Hero platform, upload your script directly, and the medical team will review it as quickly as possible. 

Make this your last cigarette

Quit smoking for good

What are the risks of smoking?

Smoking is the leading preventable cause of death and disease in Australia. Tobacco smoke contains more than 7,000 chemicals, including at least 69 known carcinogens.

Smoking harms nearly every organ of the body, causing many diseases and reducing the health of smokers in general.
Tobacco use is responsible for a global pandemic of death and disease, causing one in 10 deaths worldwide from both direct tobacco use and exposure to
second-hand smoke.

I only smoke a few cigarettes a week, is it so bad?

While the less you smoke the better, light smoking and social smoking still increase the risks of heart disease, lung cancer, cataract, and other conditions.

When it comes to quitting smoking for good, everyone is different. Some light and intermittent smokers may have an easier time quitting than heavy smokers, while others find it just as difficult.

When is the best time to quit smoking?

There is no better time to quit smoking than today!

You are never too young or too old to quit smoking. Quitting smoking has immediate as well as long-term health benefits for men and women of all ages, reducing risks for diseases caused by smoking and improving health in general.

Within a few months of quitting smoking, the cilia in the lungs and airways improve at sweeping mucus and debris from the lungs (as long as irreversible damage has not taken place). Lung function improves and the presence and severity of respiratory symptoms reduce.

Quitting smoking even at age 60, 70, or beyond will have many health benefits and improve your quality of life and expectancy.

Why is it so hard to quit smoking?

Nicotine is an addictive substance that makes quitting smoking very challenging. That is why most attempt to quit smoking "cold-turkey" and without support fail.

A 2019 survey showed that 8 million Australians smoke, with 81% of smokers having made a quit attempt. Whilst statistics show a very high level of quitting activity among smokers, the rate of successful quitting is low because of the high relapse rate, with 40% of smokers making more than 3 attempts to quit.

What are the benefits of quitting smoking?

A substantial body of research has established that quitting smoking has immediate as well as long-term health benefits for men and women of all ages, reducing risks for diseases caused by smoking and improving health in general.

Within a few months of quitting smoking, the cilia in the lungs and airways improve at sweeping mucus and debris from the lungs (as long as irreversible damage has not taken place). Lung function improves and the presence and severity of respiratory symptoms reduce.

Read more about What Happens When You Quit Smoking

How much does it cost to smoke cigarettes?

Based on the consumption of one 25 pack of cigarettes a day priced at $36, the cost of smoking adds up to:

$252 per week = $1,095 per month = $13,140 per year. 

Ways Quit Hero Can Help You Quit Smoking

How Quit Hero can assist you

How do the medical team and care plans work?

Patients can apply for a prescription by filling out the online medical questionnaire. Our medical team reviews your questionnaire within the same day.
The doctor will get in contact if any clarification is needed. Our doctors are registered with Ahpra and based in Australia. They are passionate about helping you in your Quit Smoking journey.

Can I apply for a script from anywhere in Australia?

Every Australian State and Territory can access Quit Hero's services.

Shipping: We can ship your order anywhere in Australia.

States and Territories: QLD, NSW, VIC, SA, TAS, NT, WA, ACT

Do you accept scripts from other clinics?

Absolutely! We believe in empowering you to find the support you need. Upload your script and our medical team will review it as quickly as possible.

How does it work?

We know quitting smoking can be challenging, and we’re here to help. 

Our system is simple:

1. Apply for a prescription. Our medical team reviews your questionnaire within the same day*. The doctor will get in contact if any clarification is needed.

2. Eligible patients will receive a personalised prescription via email. 

Prescriptions include varying strengths to help you wean over time.

3. Once a registered patient, your account is enabled. 

Express and registered postage Australia Wide.

Fill Out the Medical Assessment Today

How much does it cost to get started?

The eligibility form is at no cost. 

Can I claim the cost of my products through my private healthcare insurer?

Our treatment is non-PBS medications so depending on your healthcare insurer, you may be able to make a claim. You will need to contact your provider directly.

Can I change my order after I have placed it and paid for it?

Once an order is placed and processed, multiple backend systems are already in motion. Changing it would disrupt operational workflows, and it is our policy to prevent potential system complications that could arise from that. Sorry for the inconvenience.

Prescription Information

Your Prescription

How long is my prescription valid for?

Your prescription will be valid for 12 months from the date of issuing.

My doctor has approved my prescription, what’s next?

We can direct you to our partner pharmacy.

Can I adjust my treatment plan if it’s not working?

If you feel that the dosage prescribed during the original consultation is not working well with your cravings, we encourage you to Contact Us to organise a conversation with our doctors.

I have a prescription for Personal Importation Scheme, what can I do?

Personal importation scripts are not able to be used in Australia. We recommend you apply for a new prescription so that we can ensure it comply with legislation.

Can I take my Quit Hero prescription to other pharmacy?

Unfortunately, we don't have the system to generate an e-script as we do not ask for your Medicare number. Your local pharmacy can only dispense using an e-script. Our friends at www.quitrx.com.au will be able to help with e-scripts.

Back your quit journey with science — choose NRT.

Nicotine Replacement Therapy

What is Nicotine Replacement Therapy, and how does it work?

Other than the addiction to the habit of smoking, cigarettes lead to actual physical dependence, which is why most quitting attempts fail. However, nicotine replacement therapy (NRT) can be an effective approach to quitting smoking by providing former smokers with a controlled dose of nicotine without the harmful chemicals contained in cigarettes. These methods allow people to break the smoking habits first and then gradually wean off the nicotine completely. Many studies have shown that using NRT can nearly double the chances of quitting smoking.

What non-prescription nicotine replacement therapy options are available?

First-line treatments for quitting smoking refer
to regulated approaches and pharmacotherapies clinically proven to be effective.

Current forms of first-line treatments supported
by the RACGP include some nicotine replacement therapy options,
pharmacotherapy, and counselling support.

First-line NRTs include lozenges, patches,
inhalators, mouth sprays and gums and are considered appropriate for most
people.

Some of these treatments are available for
purchase without a prescription from pharmacies and grocery stores.

A combination of longer-acting NRT (patches)
with faster-acting formats (lozenges, gum, sprays) is recommended as a
first-line treatment to quit smoking.

Is Nicotine addictive?

Yes, nicotine is a highly addictive substance, and when a person smokes tobacco, many parts of the body get used to having nicotine in them. When first quitting, the body goes into withdrawal, making the quitting process challenging to manage with willpower alone. If you choose to quit smoking with Nicotine Replacement Therapy you should aim to gradually reduce and aim to be completely nicotine free.