This Refund Policy ("Policy") is applicable to product purchases made through quithero.com.au. At Quit Hero, we prioritise customer satisfaction and adhere to the guidelines set forth by the Australian Consumer Law, as outlined below.

 

Australian Consumer Law

Under the Australian Consumer Law, consumers are entitled to certain guarantees that cannot be excluded. These guarantees include the right to a refund, repair, or replacement for goods and services that do not meet acceptable quality standards. If a product or service fails to meet these standards, consumers have the right to seek redress.

 

Change of Mind

Please note that we do not offer refunds for simply changing your mind or finding the same product or service cheaper elsewhere. However, we understand that circumstances may change, so we encourage you to carefully consider your purchase before finalising it.

 

Products Damaged During Delivery

If a product is damaged during delivery, please notify us as soon as possible to discuss the most appropriate course of action for your situation.

 

Exceptions

We reserve the right to refuse repair, replacement, or refund in certain circumstances, including misuse of the product, prior awareness of defects, or requests for alterations against our advice. However, we strive to handle each case with fairness and transparency.

 

Shipping Costs for Returns

If a product fails to meet Consumer Guarantees under the Australian Consumer Law, we will cover the cost of returning the product to us and shipping any replacement product to you. If the product is eligible for repair, replacement, or refund, we will reimburse reasonable postage and transportation costs to ensure a smooth resolution process. The procedure for returning products is detailed in the 'How To Return Products' section below.

 

Assistance From Manufacturers

Manufacturers may provide assistance or warranties beyond Consumer Guarantees. While not obligatory, you may contact the manufacturer directly for expedited resolution. We are also available to assist you throughout the process and ensure that your concerns are addressed promptly.

 

Response Time

We understand the importance of timely resolution and aim to process repair, replacement, or refund requests within 3 days of the enquiry. Our dedicated team is committed to providing efficient and effective support to resolve any issues you may encounter.

 

How To Return Products

To initiate a return or discuss refund, repair, or replacement options, please contact us using the information provided below. Our customer support team is available to guide you through the process and ensure a hassle-free experience.

 

Contact Us

If you have any questions regarding this Policy or require assistance with refunds, repairs, or replacements, please reach out to us at:

 

Quit Hero Customer Support : 1300 059 031 Email: hello@quithero.com.au

We value your feedback and are committed to continually improving our products and services to meet your needs. Thank you for choosing Quit Hero.